Unemployment Solutions:
Versata partners with State Governments to implelent real time, paperless, unemployment insurance (UI) benefits systems. Built using Versata business rules, the solution automates all the process and business functions necessary to run a complete statewide benefits program including web-based claims, payments to claimants, monetary and non-monetary decisions, adjudication, and Benefit Payment Control (BPC). For more information, click here.
Government Solutions:
Public Sector organizations contend with the same challenges private sector businesses do, those of ever-increasing demands for services along with ever-shrinking budgets. Customers (citizens and businesses) are now accustomed to transacting business over the internet and expect the same level of service from government departments. Under the banner of eGovernment Initiatives, organizations are challenged to deliver extensive access to information, as well as the ability to complete transactions (licensing, taxes, judicial, etc.) online. Not as obvious as the former are the requirements to streamline and automate business processes while reducing the cost of delivering services, and responding rapidly to regulation change and customer demands.
Automating and Streamlining Business Processes
Providing for public information access and business transactions over the internet can be a daunting challenge for public sector organizations. Legacy systems in government are old and fragile. Data is fragmented across multiple systems and not structured for rapid access via the web. Moreover, automating government processes requires establishing links between these disparate legacy systems.
The J2EE underpinnings of the Versata BRMS enable Versata to connect with legacy applications. Applying business rules and graphical process models to diverse legacy systems enables Versata to create applications that automate processes by eliminating manual steps. Moreover, Versata's user interface automation enables our customers to rapidly deploy these new automated systems to the web as self-service systems, to customer service representatives (CSR) at a call center, or as Web services invoked over the internet.
Providing Better Service via Rapid Development of High Quality Systems
Versata's BRMS shifts application development away from low-level procedural programming and instead to the declarative definition of English-like business rules and models. The rules and models are a concise, higher-level, and more effective approach to the defining of business policies and procedures. Because Versata does not require legions of developers for programming and maintenance, Versata provides government organizations a lower total cost of ownership than alternative approaches. The Versata BRMS is a far more productive and agile vehicle for building systems. Public sector organizations accrue the significant benefits of rapid, low cost adaptability over the lifetime of the application, yielding better and lower-cost systems.
The Versata BRMS enables more than the ability to build systems faster, Versata rules and graphical models are the lingua franca (the communications bridge) between the business and the IT organizations. Versata-based systems meet business needs because both the developers and the business have a common definition of the system. Confusion about the meaning of requirements is mitigated.
Knowledge Capture and Retention
A significant challenge in the public sector is the huge knowledge gap that exists between experienced, older staffers, and younger team members. As the pace of senior staff retirement accelerates, agencies are losing more and more institutional knowledge. With Versata, public sector agencies can tap into the knowledge-base from senior staff to define the policies and procedures of an agency. The models are stored in the Versata BRMS and are readily available for both business and technical staff to review. New hires and less experienced staff can access business rule reports for clear definitions of existing policies and procedures.
Policies and business practices in government result from complex legislation and regulations that are imposed on agencies. In many cases, the IT staff (also retiring at a rapid rate) is the arbiter of current procedures because they have been responsible for maintaining the legacy systems. The IT staff knows and understands the business, but is not necessarily J2EE-savvy. Many of these COBOL (or VB, Pascal, etc.) developers cannot make the transition from their current technical skill set to J2EE programming. With Versata, these developers can leverage their understanding of the business and technology. They will be productive members of the team, trained to manage and update the models in the BRMS.
Standards-based Information Exchange
New processes that enable high quality and consistent decision-making require extensive data exchanges between government agencies. In the justice arena, law enforcement, the courts, prosecutors, etc. share data across all levels of government. In unemployment insurance, states share information with federal agencies, other states, banks and internal state departments (DMV, social services etc.) The Versata BRMS implements standards-based mechanisms for exchanging data between systems, including XML and Web services. For incoming and outgoing data streams, Versata:
- invokes the appropriate business rules
- provides complete flexibility for data formatting
- automates the data exchange process using Versata process rules
- provides for exception processing for 'out-of-bounds' data conditions
Reliable, Scalable Systems
Delivering better customer service with internet-based systems provides challenges that do not exist in legacy environments. The 'users' of these systems will be customers, in addition to the public agency employees. In the public sector, there is a need to support potentially thousands of concurrent user sessions. Clients expect these systems to be up and running 24x7 with rapid response time; anything less is not acceptable.
The Versata BRMS complements the scalability and integration capabilities of the J2EE architecture by simplifying its complex inner workings with the business rules framework. As a result, a majority of agency developers focus on business issues and rules, rather than J2EE complexity.
The combination of Versata and standards-based J2EE application servers provides customers a configuration that is highly scalable, performant, and reliable. Today, a wide variety of Versata clients run applications supporting thousands of concurrent users. Versata applications are deployed into clusters of J2EE servers. These provide support for load balancing, fail-over and the best possible response time.
Select Versata Customer Government Solutions
State of Utah
CUBS Solution for Unemployment Insurance
Comprehensive Unemployment Benefit System (CUBS) is a new unemployment insurance benefits system developed by the State of Utah and Versata, Inc. (Versata). It is designed to completely automates the claims processing system and integrates all the many business functions of benefit unemployment insurance payment processing. CUBS utilizes was developed with the Versata Business Rules technology BRMS technologies to efficiently accommodate legislative and policy changes, reduce maintenance costs, and improve customer service.
Product Sheet
Whitepaper
Press Release
USDA Forest Fire/NWCG
ROSS Solution for Wildfire Resource Management
The National Wildfire Coordinating Group's interagency Resource Ordering and Status System (ROSS) uses Versata's Business Rules to automate and encapsulate the abundance of rules for resource status and ordering, and provide a nationwide repository of fire-fighting resources. The success of this system has provided near real-time nationwide availability of resource status, multi-million dollar yearly savings in more efficient operations, and for the ROI, a projected three-year payback period.
Profile Press Releases
Versata has extensive experience working with governments including:
- Maricopa County, Arizona
- USDA Forest Fire/NWCG
- U.S. Department of Interior - Bureau of Land Management
- State of Utah
- US Department of Labor
- U.S. Air Force
